Phil Faris 
How to retain customers on a regular basis is an important step for increasing sales, profits and customer loyalty. Here are three reasons why. Most (68%) customers stop doing business with a company because of indifference. Existing customers are more profitable long-term than new customers. It costs 5-6 times more to gain new customer than …
How to retain customers when you discover a problem with your product or service is important because it sets the tone for the customer relationship.Even the best products and services occasionally have problems. When they do, you should look upon the situation as an opportunity to earn customer confidence. Why? For two good reasons: Some …
Read moreHow to Retain Customers When You Discover a Problem
Learning how to retain customers is essential for surviving in the New Economy. Without customers you have no business so caring for them and nurturing relationships with them seems like an obvious strategy. Think again. Poor customer service is the number one reason customers stop doing business with their current supplier/provider. In fact according to …
Every successful business must learn how to retain customers when they’re unhappy because your product or service failed their expectations. In business customers complain every day. Whenever an airline flight is canceled, a package lost, a meal served cold, a product delivered without all its parts, or a deadline missed, customers are apt to complain. …
The corporate culture and leadership at Goldman Sachs was put into an unflattering light by one of it’s own executives. Greg Smith retired from the his position at the financial services company where he was executive director and head of the firm’s equity derivatives business in Europe. His parting gift to the firm was a …
Read moreCorporate Culture and Leadership: Lessons Learned from Goldman Sachs
Corporate culture and leadership are essential in the New Economy. Why? Because in turbulent times it’s imperative that organizations have a clear sense of direction and purpose. Not having everyone on the same page results in chronic organizational dysfunction where employees and departments are working at cross purposes by pursuing conflicting goals. Remember every misalignment …
Read moreCorporate Culture and Leadership in the New Economy
One of the biggest casualties in the battle to “do more with less” is developing salespeople. With fiercer competition, shorter deadlines, and the urgent replacing the important, sales managers are starting to view developing salespeople as a luxury they just can’t afford. Although common, this approach to management is short-sighted and can lead to long-term …
Many presentations and meetings are not complete without a question and answer session. Questions and answers help involve people in the program and establish a feedback link between you and the group. When done effectively these discussions are fruitful and productive. When mishandles they often unravel into meaningless and unfocused debates and unproductive side conversations. …
Hiring the right candidate for a sales position is a challenging task because if you miss the mark you lose time, money, energy and customers. I recognize that it is impossible to completely eliminate “hiring mistakes.” However, it is possible to significantly reduce them as well as minimizing their impact when they are made. Even …
Time management is one of the least-mastered and most-desired skills in out fast-paced modern world. Time management truly is critical to becoming successful, doing everything you want to, and achieving ultimate success. Here are 3 quick and easy steps to help you manage your time better: 1) Eliminate time wasters in your life. Time wasters …
Read moreTime Management: 3 Quick and Easy Steps to Manage Your Time Better