A company’s leadership and culture are always on display by the stories the employees tell about the firm. These are stories told at the water cooler, at a lunch table or in the ladies or men’s room. These aren’t the glowing stories created by a PR firm or ad agency. These are the stories that …
Do you need a mentors? If you’re navigating tricky new territory in the marketplace, chances are that your mentor has probably had to navigate a similar situation at some point in their past. They can share their advice on how best to maneuver through a challenging situation, and lessons they’ve learned through similar experiences from …
Leading in the state of denial is the biggest cause of business failure in the New Economy. Why! Because the business owner never saw failure coming. They zigged when the market zagged. The warning signs were there they just didn’t see them. Are you leading in the state of denial? In the New Economy you …
How is the New Economy treating your business? If you own or run a business today you know we’re experiencing an economy that is different than anyone has seen in the past. It is five years since we went through the worst economic crisis since the Great Depression. The Great Recession brought us the New …
VUCA best describes the business environment that has become the new global economy. The recession has given way to a slow and struggling recovery in the U.S. while Europe is facing a depression and economies around the globe are finding themselves in uncertain terrain. V.U.C.A. (pronounced voo – ka) is an acronym developed by the …
Cash flow management will make or break your company especially in a tough economy. In fact, of the 150+ major businesses that failed in 2008 and 2009 most were due to bankruptcy. (Wikipedia) Also the biggest reason small businesses fail is usually lack of capital and poor cash flow management. Poor cash flow management is …
Do your business metrics keep your business focused and moving toward your vision? As a small business owner or CEO of a small business you are paid to describe the future (your business plan) and then create it. This requires vision and execution. The path to any vision is rarely as smooth in execution as …
If you want to grow your business start by taking a close look at your customers. Not only are they the key to your growth what you don’t know about your customers is putting your business at risk. Why? Because market trends and customer needs are changing more rapidly than ever before. If you don’t …
Do you want to grow your business? Then deliver a superior customer experience. Customer experience is defined as the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. This means every touch impacts that experience positively or negatively. Your ability to …
Read moreGrow Your Business with a Superior Customer Experience
Dare to be great! That’s my challenge to every business owner, CEO and business leader. Why? Because if you aren’t a GREAT company, you may quickly become a casualty of the new global economy. In his book, “Good to Great,” Jim Collins said “Good is the enemy of great.” In the new global economy good …