Do you want to grow your business? Then deliver a superior customer experience. Customer experience is defined as the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. This means every touch impacts that experience positively or negatively. Your ability to …
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Dare to be great! That’s my challenge to every business owner, CEO and business leader. Why? Because if you aren’t a GREAT company, you may quickly become a casualty of the new global economy. In his book, “Good to Great,” Jim Collins said “Good is the enemy of great.” In the new global economy good …
Leadership challenges can be found lurking around every corner. One of the biggest leadership challenges facing CEOs, executives and business leaders alike is technological velocity. Trying to keep up to speed with the advances in technology is similar to trying to drink from a fire hose. The volume and speed of innovations in technology are …
The New Global Economy continues to chart its uncertain course. Business leaders looking for clear direction are still finding it difficult to read the signals in the noise. Here are just a few signals that may or may not be signals for an enduring trend. New home sales reached a 2 year high. The Commerce …
Corporate culture and leadership are important no matter what size your company is. Mike Sheehan, CEO of the ad agency Hill Holiday shares his insights into corporate culture and leadership in an interview with Adam Bryant. Below is an excerpt from that interview which appeared in the Wall Street Journal. “I think there are two …
Read moreCorporate Culture and Leadership: A View from the Corner Office
The New Global Economy continues to send mixed and perplexing signals making it difficult for business leaders to chart clear paths. Is now the time to re-trench again or accelerate growth? The answer is a resounding “It depends.” Here are just a few highlights from the New Global Economy that makes navigating businesses now so …
The American Dream is different for every person. To some it’s the opportunity to own their own home; to others it’s to work hard, save and live their golden years in comfort; to others it’s the opportunity to start a business and use it to build security and wealth for themselves and their families. So …
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Now is a good time to take a quick look at the new global economy. The first quarter is behind us and trends are beginning to take shape. This update on the new global economy is designed to give business leaders a heads up on factors that can have a direct and indirect impact on …
Business owners, CEOs and presidents are always looking for business growth strategies. The key to success is to grow,grow grow! In the old economy mistakes made while growing were more forgiving so even poor business growth strategies often were rewarded. However, things are different in the New Economy. A poorly designed or poorly executed growth …
Read moreBusiness Growth Strategies That Can Ruin Your Company
The corporate culture and leadership at Goldman Sachs was put into an unflattering light by one of it’s own executives. Greg Smith retired from the his position at the financial services company where he was executive director and head of the firm’s equity derivatives business in Europe. His parting gift to the firm was a …
Read moreCorporate Culture and Leadership: Lessons Learned from Goldman Sachs