customer experience Archives - Phil Faris Associates

Customer Experience Management in the New Economy

April 26, 2012 by Phil Faris

How would you rate your customer experience management? If you have a customer experience that satisfies but doesn’t WOW you’re in BIG trouble. Customer experience is defined as the sum of all experiences a customer has with a you and your business over the duration of the business relationship. This means every touch impacts that …

How to Retain Customers When They Complain

April 6, 2012 by Phil Faris

Every successful business must learn how to retain customers when they’re unhappy because your product or service failed their expectations. In business customers complain every day. Whenever an airline flight is canceled, a package lost, a meal served cold, a product delivered without all its parts, or a deadline missed, customers are apt to complain. …

Testimonials

Bob Busch says

“...a highly effective consultant/trainer/designer that is both comprehensive and effective. He has the sales and leadership experience to produce outstanding...

Bob Busch President, Busch Change Solutions, Inc

Phil Faris Associates

2020-04-19T13:27:48+00:00

Bob Busch President, Busch Change Solutions, Inc

“...a highly effective consultant/trainer/designer that is both comprehensive and effective. He has the sales and leadership experience to produce outstanding results.”

https://philfarisassociates.com/testimonials/highly-effective-consultant/

Henri Schauffler says

“Phil is the consummate professional. I would recommend Phil for any business operation you might have - particularly in sales,...

Henri Schauffler, Owner, CEO Focus

Phil Faris Associates

2020-04-19T13:30:53+00:00

Henri Schauffler, Owner, CEO Focus

“Phil is the consummate professional. I would recommend Phil for any business operation you might have - particularly in sales, sales management and marketing.'

https://philfarisassociates.com/testimonials/henri-schauffler-says/

Steve Ingalls says

“...a true professional and has a unique ability to motivate others.”

Steve Ingalls, Territory Manager

Phil Faris Associates

2020-04-19T13:31:45+00:00

Steve Ingalls, Territory Manager

“...a true professional and has a unique ability to motivate others.”

https://philfarisassociates.com/testimonials/steve-ingalls-says/

Pat Hallahan says

“His collaborative thoughts were integral to the implementation and success of many marketing programs.”

Pat Hallahan, Marketing Coordinator, Clarke

Phil Faris Associates

2020-04-19T13:32:58+00:00

Pat Hallahan, Marketing Coordinator, Clarke

“His collaborative thoughts were integral to the implementation and success of many marketing programs.”

https://philfarisassociates.com/testimonials/pat-hallahan-says/

Wally Terrill, Sales consultant

'...Phil has a way of taking my goals and giving me a path of achieving those goals within the company...

Wally Terrill, Sales consultant

Phil Faris Associates

2020-04-19T13:34:59+00:00

Wally Terrill, Sales consultant

'...Phil has a way of taking my goals and giving me a path of achieving those goals within the company in a common sense understandable way.“

https://philfarisassociates.com/testimonials/wally-terrill-sales-consultant/

Phil Faris Associates