Hiring Solutions: Developing Successful Recruitment Ads

Are you looking for hiring solutions for building a better sales force? If you are one of the first areas to look is you recruitment ads. With increasing competition, it becomes imperative that you hire the right person for the job. Otherwise, you face the very real prospect of losing your competitive advantage in the marketplace.

If you’re going to run a job ad, make sure it pulls the type and number of candidates needed to make it worthwhile. All too often, companies sacrifice their recruitment message in the name of timeliness. Because of unexpected vacancies, managers fall into the trap of placing an ad as quickly as possible, regardless of its merit. Placing an ineffective ad is a waste of time.

To attract top sales talent you need effective recruitment ads.

Hiring solutions for developing successful recruitment ads

Use these five steps to develop recruitment ads that will attract the talent you need to build your sales organization.

1. Define your recruitment goals.

•Do you need to fill one position or several?

•What is the recruiting time frame?

•What are the Critical Job Dimensions (CJDs) you’re looking for?

•What sort of training will you provide?

•What career opportunities are available?

•How much can candidates expect to earn?

2. Define the job for candidates.

•What responsibilities will they have?

•What industries will they be selling to?

•Who will they be calling on?

•What are the downsides of the job (e.g., travel, new product, commission only, etc.)?

3. Identify the job’s strong points.

•What is unique about this job?

•What does your company have going for it?

•What do your salespeople like about the job?

4. Develop the body copy.

  • Use key words that will attract top talent to your ad. If they don’t find you they can’t apply.
  • Elaborate on your primary message by stressing as many benefits as possible.
  • Talk about the company. Research shows that sales professionals want to know about more than just the job.  They want positive facts about the company.
  • Mention negatives about the job (e.g., evening work, heavy travel, relocation, etc.). Doing so helps weed out candidates unwilling to accept certain conditions. You can phrase downsides of the job without being negative. A heavy travel requirement, for example, can be phrased as an invitation to “see the U.S.A.”

5. Issue a strong call to action.

Decide how you want candidates to respond. Consider the following:

  •  Call for an appointment
  •  Send a resume
  •  Send a letter outlining their qualifications for the job

Your call to action can be an also be an effective qualifier and make this hiring solution even more effective. For example if you want a large number of candidates to apply you can say, ” Immediate openings. Training starts next week. Call today for your personal interview.”  Or if you want to be more selective you can say something like,” If you’re a top producer and are ready to take on a bigger challenge and be rewarded for it send you resume today. If you’re not a top producer who can back up your claim don’t bother applying.”

The One of the keys to success in the New Economy is to “win with your winners and not lose with your losers.”  The hiring solutions outlined here will save you time and energy. It will also add sales, profits and customer loyalty for your company because by following these steps you’re increasing your chances of hiring winners.

 

How to Retain Customers in the New Economy

Learning how to retain customers is essential for surviving in the New Economy. Without customers you have no bushow to retain customersiness so caring for them and nurturing relationships with them seems like an obvious strategy. Think again. Poor customer service is the number one reason customers stop doing business with their current supplier/provider. In fact according to a Harris Interactive study 86% of consumers stop doing business with a company due to poor customer service.

Companies spend huge amount of their budget attracting customers to their business only to lose them due to the customer experience they deliver. Trying to grow your business without a solid customer service program in place is like trying to fill a bucket with water that has gaping holes in it. Unless you fill the holes you’ll never fill the bucket.

What holes should you fill first? It depends on your business but to a Right Now study the top three customer service problems were:

  • 73% Rude staff
  • 55% Issues weren’t resolve in a timely manner
  • 51% untrained staff

Also according to the US Small Business Administration 68% of customers stops doing business with a company due to indifference. This means if you want to drive your customers away in droves you should ignore them,treat them rudely, serve them with uninformed staff and make them wait for issues to be resolved.  This is an obvious recipe for disaster.

Most businesses know that it costs 5 to 6 times as much to get a new customer as it does to keep an existing one and that existing customers are more profitable than new customers. So why don’t more companies do a better job learning how to retain customers? Lack of focus, training and follow up are the likely culprits. Many businesses seem to be saying, “I don’t have time to take care of my existing customers because I too busy chasing new ones!” If this is you or your business, STOP IT!!!

If you want to survive in the challenging times we live in you must fill the four biggest holes in your customer retention bucket. Put these simple, proven and powerful strategies in place starting today.

1. Pay attention to your customer. Don’t ignore them or take them for granted. Use whatever means available to you to cultivate a relationship with each and every customer.

2. Don’t hire rude employees and fire the ones who are. Companies like Zappos and Southwest Airlines take great care to hire people who are wired to give great service. If they are rude to anyone during the interviewing process they are rejected.

3. Train your people to effectively address your customers’ issues. Investing in the training of your front line staff is like making direct deposits in your customer relationships.

4. Resolve issues quickly, effectively and personally. Everybody makes a mistake. Admit it, resolve it and move on. 92% of customers who leave due to poor service would come back if they get and apology, receive a discount or get an invitation to observe improvement in customer service.

Implementing effective strategies in these four areas will give you a fighting chance to survive in a competitive marketplace.

If you want to thrive in the New Economy then you’ll need to up your customer service game and learn how to retain customers at whole new level. According to Peppers and Rogers Group 81% of the companies who excel in delivering customer experience are outperforming their competition. Customer  service excellence is a formidable competitive advantage. How does your company’s customer experience delivery stack up with your competitors?

To learn how well your company’s customer service initiative are contributing to your success take the Growth Positioning Survey.

Hiring the Right Candidate: The Final Decision

Hiring the right candidate for a sales position is a challenging task because if you miss the mark you lose time, money, enehiring thr right candidatergy and customers. I recognize that it is impossible to completely eliminate “hiring mistakes.” However, it is possible to significantly reduce them as well as minimizing their impact when they are made.

Even when you use a hiring process like Top Grading or though the Performance-Directed Selection System (PDSS) your emotions and intuition will still play a big role in the final decision. I look at the final decision being a 50/50 proposition.

Half the decision is technical in nature. It is based on all the quantifiable data, scorecards and information obtained from reviewing resumes, telephone screenings, personal interviews and reference checks. It may also involve your team’s assessment of the candidate’s ability to perform the job. This tells you that the candidate is a “fit” for the job.

The second half of the decision is interpersonal and emotional. It involves your intuitive feel and desire to manage the candidate you choose. This part of the decision is explores the candidate’s “fit” with you.

As a manager, you can’t ignore either part of the decision. An unqualified candidate you like will probably fail just as readily as the qualified candidate you don’t like. Hiring the right candidate requires you to consider both aspects.

The following procedures outlined in the Performance –Directed Selection System or other systems like Top Grading will allow you to place the candidates interviewed into two categories:

1) those that are qualified, and
2) those that are not.

Then you must assess the candidates that are qualified against the specific demands of the job. Finally, you must ask yourself, “Do I have the capability and desire to help make this candidate successful?”

If you can answer “yes” to that question, we feel that the odds of you hiring the right candidate are quite good.
For more information on Hiring Winners click here hiring-winners.