The New Global Economy continues to chart its uncertain course. Business leaders looking for clear direction are still finding it difficult to read the signals in the noise. Here are just a few signals that may or may not be signals for an enduring trend. New home sales reached a 2 year high. The Commerce …
Corporate culture and leadership are important no matter what size your company is. Mike Sheehan, CEO of the ad agency Hill Holiday shares his insights into corporate culture and leadership in an interview with Adam Bryant. Below is an excerpt from that interview which appeared in the Wall Street Journal. “I think there are two …
Read moreCorporate Culture and Leadership: A View from the Corner Office
The New Global Economy continues to send mixed and perplexing signals making it difficult for business leaders to chart clear paths. Is now the time to re-trench again or accelerate growth? The answer is a resounding “It depends.” Here are just a few highlights from the New Global Economy that makes navigating businesses now so …
The American Dream is different for every person. To some it’s the opportunity to own their own home; to others it’s to work hard, save and live their golden years in comfort; to others it’s the opportunity to start a business and use it to build security and wealth for themselves and their families. So …
Read moreIs the American Dream Dead or Just on Life Support?
How would you rate your customer experience management? If you have a customer experience that satisfies but doesn’t WOW you’re in BIG trouble. Customer experience is defined as the sum of all experiences a customer has with a you and your business over the duration of the business relationship. This means every touch impacts that …
Business owners, CEOs and presidents are always looking for business growth strategies. The key to success is to grow,grow grow! In the old economy mistakes made while growing were more forgiving so even poor business growth strategies often were rewarded. However, things are different in the New Economy. A poorly designed or poorly executed growth …
Read moreBusiness Growth Strategies That Can Ruin Your Company
Learning how to retain customers is essential for surviving in the New Economy. Without customers you have no business so caring for them and nurturing relationships with them seems like an obvious strategy. Think again. Poor customer service is the number one reason customers stop doing business with their current supplier/provider. In fact according to …
Every successful business must learn how to retain customers when they’re unhappy because your product or service failed their expectations. In business customers complain every day. Whenever an airline flight is canceled, a package lost, a meal served cold, a product delivered without all its parts, or a deadline missed, customers are apt to complain. …
Corporate culture and leadership are essential in the New Economy. Why? Because in turbulent times it’s imperative that organizations have a clear sense of direction and purpose. Not having everyone on the same page results in chronic organizational dysfunction where employees and departments are working at cross purposes by pursuing conflicting goals. Remember every misalignment …
Read moreCorporate Culture and Leadership in the New Economy
It’s time to say goodbye to the status quo. In the New Economy you can’t afford to lead by looking in the rear view mirror, holding on to the status quo and doing more of what you’ve always done. (How did that work for Kodak, RIM, and Hostess to name a few?) Instead stay focused …