How to retain customers on a regular basis is an important step for increasing sales, profits and customer loyalty. Here are three reasons why. Most (68%) customers stop doing business with a company because of indifference. Existing customers are more profitable long-term than new customers. It costs 5-6 times more to gain new customer than …
Learning how to retain customers is essential for surviving in the New Economy. Without customers you have no business so caring for them and nurturing relationships with them seems like an obvious strategy. Think again. Poor customer service is the number one reason customers stop doing business with their current supplier/provider. In fact according to …
Every successful business must learn how to retain customers when they’re unhappy because your product or service failed their expectations. In business customers complain every day. Whenever an airline flight is canceled, a package lost, a meal served cold, a product delivered without all its parts, or a deadline missed, customers are apt to complain. …
Time management is one of the least-mastered and most-desired skills in out fast-paced modern world. Time management truly is critical to becoming successful, doing everything you want to, and achieving ultimate success. Here are 3 quick and easy steps to help you manage your time better: 1) Eliminate time wasters in your life. Time wasters …
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Building customer partnerships is essential for success today. Why? The New Economy demands a new approach to selling and so the world of selling has changed. Relatively simple times have given way to a selling environment influenced by economic, political, technological, and demographic factors. The fact is, if you don’t think beyond your own product …
In spite of all the doom and gloom on the news many companies large and small are thriving in the same market spaces that are claiming former industry leaders. Apple, Michael’s, Ulta, ITW, Honest Tea, Contegix, Convergint Technologies, Information Experts, JD Norman Industries and Foursquare are a few of those that come to mind. What …
It’s time to say goodbye to the status quo. In the New Economy you can’t afford to lead by looking in the rear view mirror, holding on to the status quo and doing more of what you’ve always done. (How did that work for Kodak, RIM, and Hostess to name a few?) Instead stay focused …
Leading a business in the New Economy isn’t for the faint of heart or indecisive. What most companies have learned is that the New Economy is very unforgiving. Every operational, sales and marketing flaw, mistake and missed opportunity results in companies paying dearly in lost sales, profits and customers. It’s like working for Alec Baldwin’s …
Are your initiatives for improving performance treating the symptoms or the cause? Your answer may mean the difference between success and failure of the initiative and maybe your company. Let me explain. A few weeks ago I developed knee pain and went to my orthopedic doctor. After an MRI and some X rays he told …
Read moreImproving Performance: Are You Treating the Symptoms or the Cause?
A critical measure of success in leading change is your commitment. Once you’ve weighed the options, given others a chance for input and settled on the best course of action. You must be resolute, even passionate about your determination to follow through. If you can’t be excited about where the organization is going, how can …